Returns Policy

If you change your mind

If you have changed your mind and would like to cancel your order and return a product, you can do so in accordance with the
Distance Selling Regulations, provided that:

  • You notify us of your decision in writing within 7 working days from the day of delivery.
  • The product has not been used or installed or had any data inputted.
    Its condition must be 'as new' when returned.
  • The product is being returned in its original, undamaged packaging, while the package is sealed.
  • It must include all accessories, parts, documentation and labels in the same condition as received.
  • Products that include computer software, audio or video recordings, DVDs, CDs, can only be returned if their packaging has not
    been unsealed.

To return a product under this policy, please notify us in writing within 7 working days from the day of delivery, by choosing the option 'Returns and Refunds' in the Contact Us facility on our website.

Follow the instructions on how to return an item.

Once we have received the item back, in accordance with the above conditions, we will issue a full refund for the product and for the initial delivery charge (when all items are returned) to your original payment method. You will be responsible for the cost of returning the item to us. Please allow 28 days from the day the returned item is delivered for your refund to be processed.

If you received an incorrect item

If you have received an incorrect item, please notify us as soon as possible within 48 hours of delivery, by using the option 'Problem with item received' in the Contact Us facility on our website. The item should be returned unused in its original packaging along with all accessories, documentation and all labels and tags still attached. Please do not unwrap plastic bags or remove labels if you have received an incorrect item.

Follow the instructions on how to return an item.

Once the item is returned, we will then give you an exchange or full refund. We will reimburse you for your return delivery cost (in a sum equal to the initial delivery charge + £2 and not less than £4). If we'll issue a refund for the product, instead of exchange, it will include also a refund for the initial delivery charge (when all items are returned).

If you received a damaged product

If you have received a visibly damaged product, please notify us as soon as possible within 48 hours of delivery, by using the option 'Problem with item received' in the Contact Us facility on our website. The item should be returned unused in its original packaging along with all accessories, documentation and all labels and tags still attached. Please do not unwrap plastic bags or remove labels if you notice the product is visibly damaged upon delivery.

Follow the instructions on how to return an item.

Once the item is returned, we will then give you an exchange or full refund. We will reimburse you for your return delivery cost (in a sum equal to the initial delivery charge + £2 and not less than £4). If we'll issue a refund for the product, instead of exchange, it will include also a refund for the initial delivery charge (when all items are returned).

A faulty product

If you have just received the product and you suspect it might be faulty, the first thing we advise is to read the troubleshooting section
of the product manual, since it may be a common issue that can be easily resolved. Especially in electronic products, you may want
to make sure you apply the correct settings in order for the product to be fully optimised.

If the issue still cannot be resolved and you find the product to be faulty, you can return the product back to us within 21 days from the day of delivery and we'll offer you a replacement or full refund.
To inform us about a faulty item you would like to return, please use the option 'Problem with item received' in the Contact Us facility
on our website and specify the fault.

Follow the instructions on how to return an item.

The item should be returned in its original packaging along with all accessories and documentation.
Once we have received the product and verified it is indeed faulty, we'll issue a replacement product or full refund to you via your original payment method. We will reimburse you for your return delivery cost (in a sum equal to the initial delivery charge + £2 and not less than £4). If we'll issue a refund for the product, instead of a replacement product, it will include also a refund for the initial delivery charge (when all items are returned).

If you have had the product for more than 21 days and it has developed a fault, it will be covered in most cases by the manufacturer guarantee, which ensures that as long as the guarantee period hasn't expired (most products have at least 1 year guarantee period), you are entitled by the manufacturer for either a repair or a replacement product.

How to return an item

  • Use the Contact Us facility on our website to request a return. Don't forget to include in your request the order number, which item you wish to return and the reason for the return.
  • We will email you an RMA number (return merchandise authorisation number) along with instructions confirming where to send the specific item to. Returns will only be accepted with a valid RMA number.
  • Please repack the item securely inside its original packaging along with all accessories and documentation.
  • Place the original packaging in a parcel. Include inside a note with your name, address and order number, and secure the parcel.
  • Write the RMA number clearly on the outside of the return parcel, along with the delivery address.
    The RMA number you have received is valid for a period of 14 days so make sure we'll receive your parcel in time to process the return. We will only be able to process returns that arrive with a valid RMA number on the parcel.
  • Post the parcel at the Post Office (or through other recorded delivery) and make sure you obtain and retain proof of postage for the recorded delivery in case your parcel is lost in transit. Please note that we cannot be held responsible for non-delivery of returned items if they haven't been delivered to us.
  • Once we have received your return, we will process and check the product and, where applicable, issue a refund back to your original payment method. Please allow 28 days from the day the returned item is delivered for your refund to be processed.

Cancellation before delivery

To cancel an order before it has been dispatched for delivery, please notify us by using the option 'Order cancellation' in the Contact
Us facility on our website. We will then issue a full refund back to your original payment method.